CONTACT US
Quick Delivery support is available 7 days a week from 8 am – 8 pm local time.
Tracking
You should have received a tracking link via SMS and email. If you did not receive it, please contact [email protected] with your QuickDelivery and order identification numbers.
Rescheduling or cancelling
If you have received a notification for a delivery, but need to reschedule or cancel, please contact the business where the order was placed.
Email is the best way to reach us for in-flight delivery support. Provide us with some basic information regarding your business and we’ll get things in motion.
For general questions about your existing QuickDelivery account, please reach out to: [email protected]
The QuickDelivery Courier app is the best way to reach us about your account or in-flight support.
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For general questions regarding being a QuickDelivery Courier, please reach out to: [email protected]
FREQUENTLY ASKED QUESTIONS
You pay one low monthly subscription fee depending on your plan. There are no per-delivery charges or extra mileage fees within our service area (Greater Toronto Area). This makes budgeting predictable for both small businesses and high-volume shippers.
No. Quick Delivery uses completely transparent flat-rate pricing. You won’t be charged extra for mileage, fuel, or basic handling. All fees are clearly stated in your chosen plan.
Every plan gives you:
- Same-day pickup and delivery across the GTA
- Real-time live tracking
- Door-to-door delivery (on Preferred and Premium plans)
- Up to $500 compensation per package
- Phone, email, and SMS notifications
- Access to refrigerated/cold-chain vehicles when needed
- Support for various package sizes (small parcels to bulk shipments)
No long-term contract is required. You can sign up for any plan online and manage your subscription flexibly based on your delivery volume.
Basic compensation up to CAD $500 per package is included in all plans at no extra cost. If you need higher coverage, contact us to discuss custom options for valuable shipments.
Yes! You can upgrade or downgrade your plan at any time through your account. For example, if your business grows from 2–3 orders to 10+ orders daily, you can switch to the Premium plan ($7.99/month) to save money.
Same-day delivery is available on all plans with no extra rush fees within the Greater Toronto Area. Refrigerated/cold-chain transport is also included when required (perfect for pharmacies, meal prep, flowers, or medical supplies) at the same flat monthly rate.